REFUND POLICY

At Godavari Specials, we take utmost care in preparing and delivering fresh, homemade food products. Due to the perishable nature of our items, refunds are only provided under specific conditions.

❌ No Refund Policy

We do not offer refunds for:

  • Change of mind after placing the order
  • Incorrect address provided by the customer
  • Failed delivery due to unavailability of the customer
  • Delays caused by courier services beyond our control

✅ Eligible Refund Cases

Refunds will only be considered in the following situations:

  • Wrong item delivered
  • Damaged or spoiled product received
  • Order not delivered

📸 Proof Requirement

To process a refund, customers must:

  • Contact us within 24 hours of delivery
  • Provide clear photos or videos as proof

💰 Refund Process

  • Once verified, the refund will be initiated within 2–5 business days
  • Refund will be credited to the original payment method

🔁 Replacement Option

In some cases, we may offer a replacement instead of a refund based on availability.

📞 Support

For any issues, please contact our support team immediately with order details and proof.

We strive to ensure every order meets our quality standards and reaches you safely.